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Joulica is a Platform for Continuous Innovation

Joulica enables mission-critical, scalable Contact Center applications to be deployed on public and private clouds. Our fresh approach to Contact Center architecture uses the latest developments in Software methodologies, Big Data technologies and Platforms. Our unique approach enhances customer experience, accelerates digital transformation and cloud adoption.

Our Transformational Solutions

Big Data

Big Data

Effective utilisation of Customer Context is at the heart of your Omnichannel strategy. Joulica harnesses real-time analytics in an elastic, scalable architecture to allow you to continuously improve and optimise your customers experience.

Cloud Native

Cloud Native

Joulica’s cloud-native architecture can be deployed in private, public and hybrid environments, giving you the control to adopt Cloud at your own pace. Our Microservices-based Contact Center portfolio offers feature-rich omnichannel capabilities and integrates with the leading Digital and Unified Communication providers.

Partnership

Partnership

Joulica partners with IBM and Microsoft as part of their Global Entrepreneur and Bizspark initiatives to enable Global reach. Our partnership approach with customers enables Innovation and Agility to be accelerated in the Contact Center, leading to Customer Experiences which are constantly improving.

Our Technology

Joulica is developing a revolutionary approach to Omnichannel customer engagement. Built for and on the Cloud, it offers unsurpassed scale and resiliency. It is the first truly open Contact Center which allows the customer to choose the deployment model, public or private, and web, mobile and unified communications providers.  For customers that are starting, or who have begun a Cloud transformation journey, it is 100% compliant with your Digital Architecture.

Meet the Team

Tom McCormack

Tony McCormack

Tony has a passion for innovation in the Contact Center market. Previously he led next gen R&D activities for the leading Contact Center vendors, solving problems faced by the largest Contact Centers in the world. A prolific innovator, he has over 100 patent applications.

Joe Smyth

Joe Smyth

Joe is a hands on technical manager with a successful history of leading teams to deliver mission critical enterprise solutions for the Contact Center market. Joe is excited about technology and how it can be used to deliver a fresh approach to Customer Services.

Diarmuid Leonard

Diarmuid Leonard

Diarmuid brings a wealth of technical experience to the team with a track record of excellence in the architecture/design/implementation of Networking and Unified Communications projects in IBM, Avaya and Nortel.

We are hiring!

If you are an ambitious software professional who wants to join a rapidly growing, innovative software startup we want to hear from you. We are looking for new team members with strong skills in cloud-native software development practices, and experience in developing real-time enterprise applications. Please send your details to info@joulica.io.

Great News

We are delighted to have just received the news that Joulica has been shortlist for the Export Industry Awards 2017 full details on the Irish Exporters website here. Well Done Team!

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