Customer
Experience Service
Analytics

Joulica helps organizations upgrade their customer experience by providing real time and predictive analytics across all their customer interaction channels.

Some of the leading
organisations we work with

Insights & News

BMWInnovationLab

BMWInnovationLab Sprint 1 of #BMWInnovationLab kicks off today, bringing ...

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2022 Gartner® Market Guide for Event Stream Processing

2022 Gartner® Market Guide for Event Stream Processing ...

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JP Morgan Technology Innovation Symposium

JP Morgan Technology Innovation Symposium December 7, 2021. Joulica attended ...

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Amazon Connect Reporting & Analytics Solution

Amazon Connect Reporting & Analytics Solution ...

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BMWInnovationLab

Sprint 1 of #BMWInnovationLab kicks off today, bringing together Joulica...

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Amazon Connect Omnichannel Contact Center Solution

Amazon Connect Omnichannel Contact Center Solution March, 2021. Joulica ...

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JP Morgan Technology Innovation Symposium

Joulica attended the annual JP Morgan Technology Innovation Symposium...

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Outcomes

Efficiency

Real-time analysis of response times and service levels to maintain the link between resources you need, and the results you want to achieve.

Customer Loyalty

Have the ability to see things through your customers eyes. Track your communication with customers at every touch-point in their preferred channels.

Continuous Optimisation

Identify and quantify root causes by monitoring objectives and key results to keep contact handling as focused as possible.

Strategic Alignment

Correlate quality observations with key results to understand how the organisation’s mission is related to contact center activities and results.

Our Products

Improve your customer experience by visualizing, measuring, monitoring and optimizing your customer journeys.

Amazon Connect Analytics

Optimise your Amazon Connect solution with a rich suite of realtime, historical and predictive analytics. Joulica accelerates your migration from on-premise implementations, provides innovative analytics on Lex powered conversations and analyses the full customer journey.

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Contact Center Analytics

The Joulica platform unifies data across hybrid digital and voice environments to deliver a unified set of realtime and historical analytics. Measure digital containment, virtual assistant performance on voice and digital, customer satisfaction and sentiment in addition to standard contact center metrics.

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Customer Journey Analytics

Blend data from digital, traditional voice and emerging channels into customer journey analytics enriched with business and customer context. Optimise digital engagement, measure customer perceptions, predict next best actions and drive increased customer loyalty.

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Salesforce Service Cloud Analytics

Unified real-time analytics in a single pane of glass across all channels including voice, chat, and email. Personalised to your preferences and shareable with your colleagues and partners. Ease your migration with familiar service level, occupancy, and other common contact center metrics.

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CUSTOMER EXPERIENCE
OPTIMISATION

Whilst the industry agrees that data analytics are the foundation of modern customer experiences, organisations face constant challenges with integration issues and data siloes. The end result is inconsistent experiences across channels and inefficient use of digital and self-service options. The Joulica platform solves these challenges and enables organisations to deliver contextual, efficient and beautiful customer experiences.

55%

of organisations prioritise customer experience measurement and KPIs.

25%

of organisations deliver consistency across touchpoints.

20%

of customers experience analytics solutions meet needs.

Turn Insight Into
Action

In addition to rich visualisation capabilities, harness the power of our realtime and predictive analytics by adapting service, workforce optimisation, sales and marketing strategies through integration with our APIs.

Ready to get started?

Easily visualize, measure, monitor and optimize your customer journeys, all with Joulica’s Data Analytics.

Customer
Experience Service
Analytics

Some of the leading
organisations we work with

Insights & News