Joulica attends Oracle Openworld where it showcases its real-time analytics capabilities for the Oracle CX Service solution.
Our core platform provides scalable realtime data ingestion, processing and enrichment capabilities along with data caching, business rules and deep integration with cloud-based AI and ML services. Bi-directional integration is provided with key Contact Center, CRM and Virtual Assistant providers to ingest data and adapt their workflows in realtime. This is combined with an integrated visualisation environment optimised for unified realtime, historical and predictive analytics alongside a rich KPI framework.
In addition to out of the box integrations with Contact Center, CRM and Virtual assistant platforms, our APIs and open architecture facilitates rapid delivery of custom integrations.