Joulica attends Oracle Openworld where it showcases its real-time analytics capabilities for the Oracle CX Service solution.
Our core platform provides scalable realtime data ingestion, processing and enrichment capabilities combined with an integrated visualisation environment optimised for unified realtime, historical and predictive analytics. Time series forecasting is utilised to provide predictive insights and anomaly detection alongside a rich KPI framework.
We support smart notifications and analytics search capabilities, dramatically improving the user experience and facilitating rapid insights. In addition to out of the box integrations with existing Contact Center, CRM and Virtual assistant platforms, our APIs and open architecture facilitates rapid delivery of custom integrations.