Continuous intelligence for every customer experience

Stop reacting to yesterday’s data. Joulica gives you continuous visibility across AI and agent-assisted interactions, plus the systems that run your business, so you can prioritize action and improve outcomes faster.

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Some of the leading
organisations we work with

Insights & News

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BMWInnovationLab

BMWInnovationLab Sprint 1 of #BMWInnovationLab kicks off today, bringing ...

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2022 Gartner® Market Guide for Event Stream Processing

2022 Gartner® Market Guide for Event Stream Processing ...

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JP Morgan Technology Innovation Symposium

JP Morgan Technology Innovation Symposium December 7, 2021. Joulica attended ...

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Amazon Connect Reporting & Analytics Solution

Amazon Connect Reporting & Analytics Solution ...

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BMWInnovationLab

Sprint 1 of #BMWInnovationLab kicks off today, bringing together Joulica...

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Amazon Connect Omnichannel Contact Center Solution

Amazon Connect Omnichannel Contact Center Solution March, 2021. Joulica ...

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JP Morgan Technology Innovation Symposium

Joulica attended the annual JP Morgan Technology Innovation Symposium...

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Core Value Outcomes

Continuous Improvement

Pinpoint root causes and prioritize actions that move KPIs instead of just reporting them.

Operational Confidence

Get continuous visibility across live operations, digital journeys, and AI-driven interactions so you can manage performance and act with confidence as conditions change.

Customer Experience Clarity

Understand how your customers actually experience your service across every channel they use.

High-impact Journeys

Connect CX directly to retention, efficiency, and growth.

Our Products

Improve your customer experience by visualizing, measuring, monitoring and optimizing your customer journeys.

Amazon Connect Analytics

Optimize your Amazon Connect environment with a rich suite of real-time, historical, and predictive analytics. Joulica accelerates migration from on-premise solutions, delivers deep insight into Lex-powered conversations, and provides visibility across the full customer journey.

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Contact Center Analytics

The Joulica platform unifies data across hybrid digital and voice environments to deliver a unified set of realtime and historical analytics. Measure digital containment, virtual assistant performance on voice and digital, customer satisfaction and sentiment in addition to standard contact center metrics. 

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Customer Journey Analytics

Blend data from digital, traditional voice and emerging channels into customer journey analytics enriched with business and customer context. Optimise digital engagement, measure customer perceptions, predict next best actions and drive increased customer loyalty.

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Salesforce Service Cloud Analytics

Unified real-time analytics in a single pane of glass across all channels including voice, chat, and email. Personalised to your preferences and shareable with your colleagues and partners. Ease your migration with familiar service level, occupancy, and other common contact center metrics.

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A Better Way to Run CX

Most CX analytics solutions tell you what happened, after it’s already impacted customers. Data silos, lagging dashboards, and inconsistent KPIs leave teams guessing and firefighting.

Joulica changes that.

We deliver continuous intelligence.  Always current, always actionable.  So CX, operations, and digital leaders can:

  • See issues the moment they emerge

  • Understand why they’re happening

  • Prioritize improvements that move the needle

  • Reduce churn, cost, and friction

No more waiting for reports. No more fragmented answers. Just clarity you can act on.

52%

of customers will switch to a competitor after a single negative experience.

89%

89% of consumers are more likely to make another purchase following a positive service experience.

95%

Improving customer retention by 5% can increase profits by up to 95%

80%

Companies that lead in CX grow revenue 80% faster than competitors.

Act Before Customer
Friction

Customer experience problems don’t start as complaints, they start as small creeps in system or AI behavior. Most teams don’t see them until customers are already frustrated.

Joulica delivers continuous, real-time intelligence so CX and operations leaders can spot issues early, understand what’s causing them, and take action immediately, before small problems turn into customer churn or operational cost.

When you can see what’s happening now and why, you can move faster than customer frustration. 

Ready to see your customer experience clearly?

Get tailored insight into what’s happening, why it matters, and where to act

Ireland

Business Innovation Center
NUI Galway
Ireland
Phone: +353 91 416593
Email: info@joulica.io

United States

1700 W. Irving Park Rd., 
Suite 302, 
Chicago, IL 60613
Phone: +1 773 820 7461
Email: info@joulica.io

Products

Solutions

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