Reporting & Analytics for Amazon Connect Webinar on Demand

This 30min webinar on demand provides an overview and demonstration of the Joulica platform, and how it satisfies a wide variety of Amazon Connect reporting and analytical use cases. You will see how Joulica provides real-time and historical analytics for Amazon Connect, enabling superior customer experiences and enhanced operational efficiency. We also cover our Amazon Lex, Contact Lens, and Cases integrations as well as our core contact center capabilities that meet the needs of Contact Center supervisors, executives, and agents.